The product was fine when it arrived, 3 days later than promised. I was charged £6.99 for delivery in 24 hours (although the website says this service is £5.99). When the item was delivered on the 4th day it arrived via Royal Mail 48 hour service which the website says should only cost £0.99. I have therefore been defrauded out of £6 and despite e-mails asking for a refund, I have heard nothing. I will be reporting this matter to the Trading Standards.
